Your Questions, Answered
-
AT&T will cover up to $800 per device, for up to 10 devices to buy you out of your current contract.
AT&T will also cover up to $750 to buy you out of your internet contact at each location.
Follow this link to fill out the forms to get your pay off cards from AT&T.
-
Your first AT&T bill may be higher than your normal monthly bill. This is common and usually happens because the first bill can include more than just one month of service.
Your first bill may include:
Activation or setup fees (This is waived by Aurum Wireless, but may still show up on the first bill then be credited back)
Equipment charges
Device installment payments
Taxes, surcharges, and required fees
Your first full month of service billed in advance
Partial-month charges if your service started in the middle of a billing cycle
After the first bill, your monthly bill is usually more consistent unless you make changes to your plan, add lines, upgrade devices, or add services.
Taxes and fees vary by location and are required by law. Any eligible discounts should apply to qualifying monthly charges.
For the most accurate billing details, customers can review their AT&T account online or through the myAT&T app.
-
Trade ins are easy!
Use this link,
Fill this form out (reach out to your Business Connectivity Expert if you need help)
We highly recommend selecting the “Ship me a return package” this way, all you do it put your phone in the box and ship it. No cost to you, and you don’t need to wait at a store!
-
Typically, our devices ship overnight. Sometimes the weather, holidays and unforeseen circumstances come up. Here’s how’s to track your order.
-
Use this link to find the best place to put your router. No need to worry about activating the router, it’s already done for you!